Refund policy

At The Trendy Viral Vault, we want you to love your purchase. Because we source our products globally to offer you the best prices, we utilize a streamlined, hassle-free resolution process instead of traditional physical mail-in returns. You must submit your request for refund within 30 days of delivery. Please email our support team at the.trendy.viral.vault@gmail.com with your order number and a clear photo or video proof of the issue.

1. Damaged, Defective, or Incorrect Items: If your item arrives damaged, defective, or if you receive the wrong product, you do not need to ship it back. We will gladly issue a free replacement or a full refund within 30 days. Please email our support team at the.trendy.viral.vault@gmail.com with your order number and a clear photo or video proof of the issue.
2. Packages Lost in Transit: If your package is confirmed lost we will automatically arrange a replacement shipment at no cost to you. Please email our support team at the.trendy.viral.vault@gmail.com with your order number and a clear photo or video proof of the issue.
3. Sizing and Fit Issues: Because we provide detailed sizing charts on our product pages, we cannot offer refunds or replacements if you accidentally order the wrong size. Please double-check your measurements against our size guides before purchasing.
4. Change of Mind or Buyer's Remorse: Because items are shipped directly from our global manufacturing partners, we cannot accept returns or issue refunds for change-of-mind purchases, buyer's remorse, or accidental orders once the package has shipped.